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PO Box 1350, 1156 Bowman Road, Ste 200
| Mt. Pleasant, SC 29465
Tel: 843-881-3634
| Fax: 843-881-3659


A Consumer Guide to End-of-Life Issues and Funerals

Click on the questions below to reveal each respective answer.

Selecting a Funeral Home

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Most funeral directors are selected by reputation and availability. A friend’s recommendation usually is a good choice. If you are unsure, however, visit the funeral home, examine the facilities, ask about prices and inquire about the ways in which your needs will be served.

   1. Full Name of Deceased

    2. Race

    3. Occupation and Type of Business or Industry

    4. Current Legal Address

    5. Date of Birth

    6. Place of Birth

    7. Social Security Number

    8. Marital Status. If married, spouse’s name (maiden name)

    9. Highest Level of Education

  10. National Origin

  11. Father’s Name and Mother’s Maiden Name

  12. Place of Burial or Disposition

  13. DD214 Form – Veteran Discharge Papers (if a veteran)

  14. Name and Address of Informant.

Any consumer who inquires about an establishment’s services is entitled by law to the firm’s General Price List. This printed list, available to the customer to keep, itemizes the retail prices of a funeral. It must specify the charges for the following items, provided they are available for purchase through the establishment:

     1. Basic Services of Funeral Director and Staff

    2. Embalming

    3. Other Preparation of the Remains

    4. Services and Facilities for Viewing

    5. Services and Facilities for Funeral Ceremony

    6. Services and Facilities for Memorial Service

    7. Services and Equipment for Graveside Service

    8. Transfer of Remains to Funeral Home

    9. Hearse

  10. Limousine

  11. Casket Price Range

  12. Outer Burial Container Price Range

  13. Forwarding of Remains to Another Funeral Home

  14. Receiving Remains from Another Funeral Home

  15. Direct Cremation

  16. Immediate Burial 

The General Price List must also include the name, address and phone number of the establishment, the effective date of the price list and a notice concerning your rights on pricing.

Please note that there may be charges for items such as cemetery fees, flowers and newspaper notices. After completing all arrangements, you must be given an itemized Statement of Funeral Goods and Services.

Caskets are constructed from various materials including steel, copper, bronze and various types of woods. The only warranties provided are those extended by the manufacturer. The funeral establishment must have a card or brochure in each casket stating the price of the casket. Although caskets are not required by law, cemetery or mausoleum requirements may mandate them. There is no direct relationship between the protective features of the casket and the preservation of the human remains.

Yes. Solicitation means any direct or indirect contact with the family, next-of-kin, or one who has custody of a person who is deceased or near death for the purpose of securing the right to provide funeral services or merchandise for the deceased or the person near death.

Prepaid Funeral Contracts

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Prepaid Funeral Contracts allow a person to consider his/her funeral needs and wishes and control the cost and nature of funeral services desired. These contracts are governed by Section 32-7-10 to Section 32-7-130, as amended, of the South Carolina Code of Laws and are under the jurisdiction of the South Carolina State Board of Financial Institutions. They vary in terms and coverage and should be reviewed carefully before execution.

South Carolina law requires that any seller of prepaid funeral contracts be licensed by the South Carolina State Board of Financial Institutions. Be certain that your seller has a license and that the proposed contract form has been approved by the same board.

Preneed funds are held in either a financial institution’s trust account identifying the purchaser and must be federally insured [Code Section 32-7-20 (H)]; or a preneed life insurance policy approved by the S.C. Board of Funeral Service and the S.C. Department of Insurance [Code Section 38-55-330].

Yes.  There are two types of prepaid contracts: Guaranteed and Non-Guaranteed Prepaid Contracts.  Each contract can either be revocable or irrevocable.

A revocable contract is one that may be cancelled in writing at any time. An irrevocable contract cannot be cancelled after thirty days of the contract date.  A funeral home is not required to offer each type of prepaid contract.

In a guaranteed contract the funeral provider agrees to furnish the services, merchandise and facilities, regardless of future price changes.  There may be additional charges for items that are not part of the prepaid contract. These may include cemetery fees, casket lowering equipment, opening and closing the grave, certificates of death, beautician, and obituary notices.

In a non-guaranteed contract the principal and interest will be credited against the cost of services and merchandise at the time of death.  Any shortfall in funds must be paid by the estate or next of kin of the beneficiary.

The interest earned from a trusted prepaid account remains with the account. According to the IRS, the purchaser of any prepaid contract is responsible for taxes on interest earned since the money is not paid to the funeral home until the time of death.

By written request, you may get your money back in either of the revocable contracts at any time, while irrevocable contracts can only be cancelled within 30 days of the purchase date.

If a preneed contract is funded by a preneed life insurance policy, insurance refunds are determined by the individual insurance contract.

You may transfer any prepaid contract from one funeral establishment to another licensed establishment.

You will need to contact the following agency to determine if a funeral home is licensed to sell preneed funeral contracts or to file a complaint regarding such contracts:

            S.C. Department of Consumer Affairs
            P.O. Box 5757
            Columbia, SC 29250

You may contact the following agency to determine if a funeral director is licensed to sell a preneed life insurance policy to fund a preneed contract:           

            S.C. Department of Insurance
            300 Arbor Lake Drive – Suite 1200
            Columbia, SC 29223

Licensing & Regulatory Agencies

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If you have a complaint against a funeral director or a funeral establishment about the way you are served, you should first, discuss the problem with the funeral director and/or management of the funeral establishment. If you feel you were not treated fairly, he/she should be given the opportunity to satisfy you. If this is not acceptable, you may provide the facts in writing to:

            S.C. State Board of Funeral Service

            c/o S.C. Dept. of Labor, Licensing & Regulations

            110 Centerview Drive – P. 0. Box 11329

            Columbia, SC 29211



The S.C. State Board of Funeral Service is the licensing and regulatory agency for all Funeral Directors/Funeral Homes/Crematories/Retail Sales Outlets.  You may also request a complete booklet concerning licensing & regulations governing funeral establishments.

You may also contact:

               Federal Trade Commission

               Southeast Regional Office

               225 Peachtree Street NE – Suite 1500

               Atlanta, GA 30307


Your local Better Business Bureau

DISCLAIMER:  This brochure is published as a good faith consumer education service.  It may not be viewed or treated as specific legal advice due to the constantly changing nature of state and federal laws and regulations.  Families should speak directly with their local funeral director or legal representative as to their current planning for end-of-life issues and funerals.

Published by

South Carolina Funeral Directors Association

P.O. Box 1350, Mt. Pleasant, SC 29465    

843.881.3634 |

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